Select a trouble free contractor
check track record
avoid personalities you don't like or who are
intimidating or rude
Do not assume that problems
Do not assume that a mistake or defect is intentional
not let a 'mole-hill' problem affect morale on the whole project
anger and personal remarks
Use an intermediary if you cannot
communicate with the other party
Identify and accept your own errors
quickly because you will eventually pay dearly for stubbornly 'sticking
to your guns' if you are wrong.
Check quality of
any work prior to payment
If a dispute is likely,
check your rights with your local Department of Fair Trading. Most
residential work is protected legislation or insurance.
Department cannot assist, consider informal mediation with a mutually
If still unresolved, arrange formal mediation.
mediation is unsuccessful, consider legal action.
WARNING : The
cost, delay and stress of legal action can be much greater than